How Kairovas handles a call, ring to CRM

The call path

From the first ring to the written record

Your number rings as it always has. When nobody picks up, or the office is closed, the call forwards to the agent.

It picks up on the first ring, gives your firm’s greeting, and states that the call may be recorded.

They describe what happened in their own words. The agent asks follow-up questions from what they actually said.

Case type, incident date, location, injury, and existing representation, checked against your criteria.

Every field on the capture set, including the at-fault party and their insurer.

It reads live calendar availability, offers the caller real openings, and confirms one before the call ends.

Structured fields, recording, transcript, and summary are written to your case management system.

A text goes out on qualified leads, and the calendar event carries the summary.

The handoff

A text on qualified leads: Sent as soon as the call ends, with the caller name, the case type, and the consultation time so nobody has to open a system to know what happened.
A calendar event with the summary: The consultation lands on the calendar you already use, carrying the case summary so the person taking it has read the intake first.
The record in your own system: Structured fields in Clio, Filevine, Lawmatics, or SmartAdvocate. Not a note blob somebody has to re-key.
A weekly summary email: Calls answered, calls qualified, consultations booked, and the ones flagged for review, in one message.

Escalation

During office hours: The agent transfers the call to the line your firm nominates, and it does that as soon as the caller asks rather than finishing the intake first.
After hours: It says plainly that the office is closed, takes the intake, books the earliest consultation available, and marks the record so your team calls back first thing.
When it does not know: It says so. Questions about merits, fault, or value are recorded and passed to a person instead of answered on the call.

Setup

What your firm provides: The case types you take, the geography you serve, your calendar and its rules, your case management system, the transfer line, and a referral list if you use one.
What happens on our side: The agent is configured against those criteria, the integration into your system is built and tested, and you get a recorded test call to approve before anything is live.
What changes for callers: Nothing. Your published number stays the same, and going live is a change to your forwarding rules that you can reverse in minutes.

Free walkthrough

Fifteen minutes is enough to see the call path and the record it produces.