They call several firms the same afternoon
Someone injured this morning is not researching. They are working down a list of names and calling them in order.
Michigan personal injury intake
AI phone intake for Michigan personal injury firms
The agent answers the calls your team cannot get to, qualifies each caller against your criteria, takes the full intake, and books the consultation.
The problem
Why the first answer wins
The firm that answers usually signs it
The first office to pick up and put a consultation in the calendar is normally the one that keeps the case.
The calls that matter arrive after hours
Collisions happen on evenings and weekends, and so do the calls that follow them.
The capture set
What it captures on every new matter
Every item below is a field on the record your team opens, not a paraphrase in a call summary.
- Full name
- Callback number and email
- What happened, in the caller’s words
- Case type
- Date of incident
- Location of incident
- Injuries reported
- Medical treatment status
- At-fault party name
- At-fault insurer
- Police report and where it was filed
- Current or prior representation
- How they heard about the firm
- Text message consent
The at-fault party name is captured so your firm can run its conflict check before the consultation rather than during it.
Qualification
How it qualifies a caller
Five checks, run in plain terms during the conversation rather than as an interrogation at the end.
- Whether there is a bodily injury at all
- Whether the incident date falls inside the filing deadline your firm works to
- Whether the incident happened in the state your firm serves
- Whether the case type is one your firm takes
- Whether the caller already has a lawyer
- Qualified and booked
- The caller meets your criteria. The agent takes the full intake and confirms a consultation from your live calendar before the call ends.
- Borderline and flagged
- Something does not resolve cleanly, such as an incident date near the deadline. The agent takes the intake, books nothing, and marks the record for a person to review.
- Not a fit and referred out
- The matter is outside what your firm takes. The agent says so politely and, where you have supplied a referral list, points the caller somewhere else to try.
The agent never tells a caller that their claim is dead. Whether a deadline has run or a claim is worth bringing is a legal conclusion, and it belongs to a lawyer at your firm.
Boundaries
What it will not do
- It gives no legal advice.
- It offers no opinion on who was at fault and no estimate of what a case is worth.
- It quotes no fee percentages.
- It says nothing that creates an attorney client relationship.
- It never discusses any other caller, on any call.
- The recording disclosure is part of the greeting and cannot be skipped.
Delivery
Where the data lands
- Case management
- Clio, Filevine, Lawmatics, or SmartAdvocate. If your firm has none of these yet, a lead database is provided so intakes still land somewhere searchable.
- After every call
- The recording, the transcript, a written summary, and the structured fields, all attached to the same record.
- To your team
- A text on qualified leads, and a calendar event carrying the case summary so whoever takes the consultation has read it first.
Going live
How it goes live
- You keep your number
- Nothing about your published phone number changes. Callers dial exactly what they dial today.
- Forwarding is conditional
- Calls reach the agent only when nobody picks up, or after hours, on whichever rule you set.
- Your staff carries on
- The front desk answers exactly as it does now. The agent takes what would otherwise have gone to voicemail.
- Full forwarding stays optional
- If you later decide you want every call answered by the agent first, that is available. Nothing requires it.
Questions
What Michigan firms ask
The agent asks about current and prior representation as part of the intake. If the caller says they are represented, it stops qualifying, books nothing, and marks the record so nobody on your team contacts them.
Yes. You give it the matters your firm handles and the ones it should decline. Anything outside the first list gets referred out politely instead of booked.
Yes. The at-fault party name and their insurer are captured on every new matter, so your team runs the conflict check before the consultation rather than discovering the problem during it.
It flags the record for a person to review and books nothing automatically. The agent does not tell the caller they are out of time, because whether a deadline has run is a legal conclusion and that call belongs to a lawyer at your firm.
Yes. Case types, the incident window, the geography you serve, and the referral list are all configuration. Changes take effect on the next call.
Free walkthrough
Hear it handle an intake
Fifteen minutes on a call, or dial the line and take the agent through an intake end to end.
Or email [email protected]